PetSmart
Task Redesign: Doggie Day Camp
The task redesign process began with a heuristic evaluation (Nielsen Norman) of PetSmart's "Doggie Day Care" task. Upon completing the heuristic evaluations, I found many areas, in which improvements could be made.
Below you can find a usability issue summary in a scale, which ranks each usability issue from least severe to most severe.
Redesigned Task Flow
